The
entrance in the system
I forgot my password. What can I
do?
The solution of the problems:
The entrance
in the system
To enter the system, it is necessary
to introduce the username and the password.
The password should be entered in the
same way as at the registration, keeping to the capital
and small letters obligatory in the same register
.If during the registration your keyboard was by
chance in the Cyrillic mode or it was clicked Caps
Lock, you will be able to reproduce your password
,switching over your keyboard to the same mode of
operation or trying different possible combinations:
[Rus], [CapsLock], [CapsLock +Rus].
The exit from the system takes place
clicking the button "Log Out".
I forgot
my password. What can I do?
If you forgot your password use the
reminding password system:
Click
here
You need to answer several questions, confirming
in this way that it is really your e-mail box. In case of
success ,you will be able to create a new password.
The
solution of the problems
-
I cannot register the username I need.
What is the matter?
- If the username (Login) was used on
our server before, then you will not be able to create
the address with the same username.
If you want to use your real name or your nickname, but the username
you need already exists, try to enter it using the additional
letters and figures. For instance, if vasya@Moldova.CCMail address
was used, try to name yourself as vasya_super@Moldova.CCMail
-
I cannot enter - the password I entered
when I was registered does not work.
- The most frequent reason is entering
the password by means of Cyrillic alphabet. For entering
on Moldova.CC Mail you must also try to switch over
to Cyrillic alphabet and to enter the password in
such a way to remember it. If it does not help check
if you did not enter the password with the activated
CapsLock button (test and TEST passwords are different).
If nothing helps you ,send a letter on www@Moldovacc.mdMail.
Please, indicate your login, your First name, your
Last name and e-mail that you entered when you registered.
Remark: If you were able to enter being switched
over to the Cyrillic alphabet (that is your password
consists of Russian letters) we recommend you to
change your password and not to use Russian letters
in it.
-
Server gives out the message "Error in
the record cookie".
- Most probably it is disactivated the
option "Accept all files cookie". You can activate
it in the following way:
MS Internet Explorer:
In menu choose View > Properties of the browser. You must
install in addition the option "Always accept files cookie".
Netscape Communicator:
In menu choose Edit > Preferences. In the section "Advanced" install
the option "Accept all cookies".
Besides, there are known cases when such
problems appeared while using WebCelerator. If you use this
accelerator or another one, try to switch it off, it is quite
probable that it will help.
If you do not use any accelerators and in the browser
it is tooled everything correctly, we suppose that you
use a proxy-server for entering in Internet and this
proxy-server works up "cookie" incorrectly. If you have
the possibility, try to enter in Internet directly, without
any proxy - at least it will help you to find out if
it is the problem. And finally, ask your system administrator
(or provider) to investigate the problem. Most probably,
the error is in your proxy- server.
-
When I want to take the mail from Moldova.CCMail
,the mail program gives out the Socket
Error.
- Most probably, it is the result of
a temporary failure in the network or in the
server. Try to take your mail once again, waiting
several minutes.
If the error is repeated, please, write
us on www@Moldovacc.md - describe, please, in what
moment appears the problem and write the whole text
of the error.
-
I was sent the mail but I cannot read
it.
- If you do not see Russian letters at
all, and you see only the hieroglyphs, then you need
to tool the Cyrillic type in the browser.
But if you see the Russian letters, and
they present some senseless combinations, when you
read the message , try to make use of the codification
switching over references (which are above the message
- "win", "koi","dos" etc.). If none of it helps,
the letter was twice codified on your way not by
us, but by the sender mail server. It is impossible
to read such letters without special programs.
If you are not able to read only a letter,
then it will be better to solve the question about
codification with its sender.
-
After entering on Moldova.CCMail everybody
can read my mail from my computer.
How can I avoid it?
- When you enter our server and communicate
your login and password, the server memorizes your
computer in order not to send in the network the
login and the password every time you address to
the server. The server retains in memory your computer
during two hours (during this period you may enter
on Moldova.CCMail without indicating the login and
password. You can make use of the button "Exit" (which
is on the left under the buttons "Settings" and "Addresses")
in order to make the server to forget your computer
at once. After clicking this button, every attempt
to enter Moldova.CCMail will require a repeated entering
of the login and password.
-
I entered my e-mail and I saw someone
else's letters, folders… What is the
matter?
- Probably you entered the Internet
through WinGate Proxy Server. It is known that this
proxy server often works incorrectly with "cookies" that
can lead to such problems. Ask your system administrator
to tool correctly your system.
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